iPLATO Research Concludes: Patients Are (Mostly) Good

iPLATORecent research from Imperial College London suggests that almost six million patients a year are turning to A&E because they cannot get an appointment with their GP. At the same time, iPLATO Research published a report concluded that 180,000 people used the iPLATO system to cancel their appointment during the 2013/14 financial year.

Cancelling appointments via text is attractive for both patients and practices. Patients do not have to call up the practice switchboard and wait to talk to someone - they simply reply with the word 'cancel' as a response to an appointment reminder. Similar to when patients book and cancel appointments on-line, practices have the capability to systematically free up appointments through iPLATO's new 'Auto Cancellation' feature. The obvious advantage of text messaging over password restricted web-services, of course, is the broad usage of text messaging and the immediacy of the mobile channel.

Appointment cancellation timing is key for improving access to GP services and avoiding A&E.

To better understand the process of using digital communication to systematically free up urgent GP appointments, iPLATO Research recently studied the anonymised transaction flow of some practices that use ‘Auto Cancellations’ combined with 'iPLATO best practice' of reminding patients about upcoming appointment three days before the event. In this research we sought to evaluate how quickly patients cancel along with the ability of the practice to offer the cancelled appointment to another patient. We define an urgent GP appointment as the ability to see a GP within 48 hours or less from the initial request. A 'green' cancellation frees up the appointment 72 to 48 hours before the event. This is the ideal scenario as it is highly likely (80% or above) that the appointment can be reused by another patient. An 'amber' cancelation frees up the appointment between 48 and 24 hours before and a ‘red’ cancellation frees up the appointment less than 24 hours before the event.

From the studies iPLATO Research concluded that 71% of all cancellations were green, 10% were amber and 19% red, meaning that a significant majority of patients who use text messaging to cancel their appointment do so in time to free up an urgent GP appointment. Indeed, over 6 in 10 patients cancelled within twelve hours after receiving the reminder. This research also largely dispels the myth of the cheeky patient who cancels in the very last moment as only 5% of all text cancellations arrived less than 1 hour before the appointment.

Related news articles:

About iPLATO
iPLATO Healthcare is British innovation company dedicated to mHealth and Analytics since 2006.

iPLATO's evidence based mobile health solutions have proven to improve patient access to healthcare, to enable powerful health promotion targeted at people at risk and to support people with long term conditions.

Serving millions of patients and thousands of healthcare professionals every day iPLATO has emerged as the leader in mobile health. Across this network the company is running campaigns to promote smoking cessation, weight loss, childhood immunisation and pandemic awareness as well as mobile disease management services for people with diabetes, hypertension, epilepsy and HIV.

iPLATO Healthcare's mission is to, in partnership with clinicians, help healthcare commissioners transform patient care through cloud based mHealth and Analytics.

Most Popular Now

MEDICA 2024 + COMPAMED 2024: Adapted Hal…

11 - 14 November 2024, Düsseldorf, Germany. The final preparations for MEDICA 2024 and COMPAMED 2024 in Düsseldorf have begun. A total of more than 5,500 exhibitors from approximately 70 countries...

AI does Not Necessarily Lead to more Eff…

The use of artificial intelligence (AI) in hospitals and patient care is steadily increasing. Especially in specialist areas with a high proportion of imaging, such as radiology, AI has long...

Commission Joins Forces with Venture Cap…

The Commission has launched a Trusted Investors Network bringing together a group of investors ready to co-invest in innovative deep-tech companies in Europe together with the EU. The Union's investment...

Why the NHS is Seeking to Make Media Ser…

Opinion Article by Dean Moody, Healthcare Services Director, Airwave Healthcare. Tim Kelsey and Martha Lane Fox called for WiFi to be made available free of charge throughout the NHS back in...

An AI-Powered Pipeline for Personalized …

Ludwig Cancer Research scientists have developed a full, start-to-finish computational pipeline that integrates multiple molecular and genetic analyses of tumors and the specific molecular targets of T cells and harnesses...

Philips and Medtronic Advocacy Partnersh…

Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, and Medtronic Neurovascular, a leading innovator in neurovascular therapies, today announced a strategic advocacy partnership. Delivering timely stroke...

Wearable Cameras Allow AI to Detect Medi…

A team of researchers says it has developed the first wearable camera system that, with the help of artificial intelligence (AI), detects potential errors in medication delivery. In a test whose...

AI could Transform How Hospitals Produce…

A pilot study led by researchers at University of California San Diego School of Medicine found that advanced artificial intelligence (AI) could potentially lead to easier, faster and more efficient...

New AI Tool Predicts Protein-Protein Int…

Scientists from Cleveland Clinic and Cornell University have designed a publicly-available software and web database to break down barriers to identifying key protein-protein interactions to treat with medication. The computational tool...

AI for Real-Rime, Patient-Focused Insigh…

A picture may be worth a thousand words, but still... they both have a lot of work to do to catch up to BiomedGPT. Covered recently in the prestigious journal Nature...

Start-Ups will Once Again Have a Starrin…

11 - 14 November 2024, Düsseldorf, Germany. The finalists in the 16th Healthcare Innovation World Cup and the 13th MEDICA START-UP COMPETITION have advanced from around 550 candidates based in 62...

G-Cloud 14 Makes it Easier for NHS to Bu…

NHS organisations will be able to save valuable time and resource in the procurement of technologies that can make a significant difference to patient experience, in the latest iteration of...