BCPS was formed in response to a report by Lord Carter of Coles, which recommended that NHS laboratory services should be re-organised into a regional 'hub and spoke' model to improve quality and efficiency.
Over 3,500 clinicians went live with the CareFlow instant messaging and care co-ordination app to aid collaboration in and between teams, facilitate electronic handovers and share clinical photos, with more clinical information for patient care in one place to improve decision making.