Clinical Solutions, the national provider of telephone triage and prioritisation software, has announced the launch and initial deployment of its scalable IntefleCS 111 solution. IntefleCS 111 will integrate with 999 Ambulance and out of hours services to ensure safe and efficient streaming of patients electronically from one care provider to the next, as part of a real time seamless journey.
IntefleCS 111, has been launched as a key component of the first wave of services delivering on the government's initiative, to provide a single access point for all non emergency care in England, supporting NHS Pathways content and other content sets available through NHS Direct and Clinical Solutions.
In a recent public statement about the new service Health Secretary Andrew Lansley stated, "It is essential that we improve access to, and understanding about, urgent care services, which includes out-of-hours care. At present, too many people are confused about who to contact and how to do so.
"By putting in place one, easily memorable 111 number for all urgent inquiries to run alongside the emergency '999' number we will simplify NHS services for patients. 111 will be free to call and available 24/7, putting patients in touch with the right NHS service, first time."(1)
Xavier Flinois, chief executive at Clinical Solutions, says, "We are pleased to be one of the first technology providers for the innovative and strategic NHS 111 programme. IntefleCS 111 builds upon our highly functional solutions platform and our history of providing technology to underpin high profile, large scale healthcare services. Our commitment is to provide technology and aggregate expert content to increase the quality and affordability of care pathways, and the 111 programme is a key focus for us in that respect."
IntefleCS 111 complements the IntefleCS suite of solutions that has been deployed in the urgent care market and in particular the solution for the national triage service provider NHS Direct.
Clinical Solutions is already a provider for non emergency 999 services within nine of the thirteen Ambulance Trusts in England through its Priority Solutions triage software solution.
In addition to IntefleCS 111, Clinical Solutions delivers a wide range of healthcare solutions for patient encounters (including self assessment) in all of the Urgent Care delivery settings. These significantly improve patient access, utilisation and efficiency of care services and optimise safety and effectiveness as well as improving the patient experience.
About Clinical Solutions
Clinical Solutions is a trusted provider of scalable, multi-channel, decision support and expert knowledge solutions, allowing frontline stakeholders to reach out to patients and provide them with a safe but active role in their own care, and a seamless journey through the healthcare system. This means lower costs, lower risks and a higher degree of patient satisfaction.
Clinical Solutions offers a unique combination of capabilities that include all the elements of an integrated solution encompassing clinical content, software applications, hosted N3 data centre, managed IT infrastructure and 24/7 support. Clinical Solutions has offices in UK, USA and Australia. Customers include; NHS Direct in England and Wales; NHS 24 in Scotland; and walk-in centres across England, as well as customers in North America, Brazil, Portugal, Norway, India, Australia, and New Zealand. Its solutions are used to serve over 100 million people across the world. The clinical algorithms and scripts that power the solutions have been proven in over 60 million clinical transactions.
For further information visit Clinical Solutions; newly launched website: www.clinicalsolutions.com
About NHS Pathways
NHS Pathways is an NHS owned and developed assessment and triage tool. NHS Pathways supports trained non-clinicians to carry out telephone based from the public based on the symptoms they report when they call. The Capacity Management System CMS) works with NHS Pathways and whilst the patients symptoms are entered the CMS is locating available clinical services which are required for the caller/patient. If they require an ambulance, this will be dispatched.
1. Quote sourced from http://www.dh.gov.uk/en/MediaCentre/Pressreleases/DH_118861