Adults don't Trust Health Care to Use AI Responsibly and without Harm

A study finds that 65.8% of adults surveyed had low trust in their health care system to use artificial intelligence responsibly and 57.7% had low trust in their health care systems to make sure an AI tool would not harm them.

The research letter was published in JAMA Network Open.

Adults who had higher levels of overall trust in their health care systems were more likely to believe their providers would protect them from AI-related harm.

The letter, authored by Jodyn Platt, Ph.D., of the Department of Learning Health Sciences at University of Michigan Medical School and Paige Nong, Ph.D., of the University of Minnesota School of Public Health comes from survey of a nationally representative sample of adults from the National Opinion Research Center's AmeriSpeak Panel from June to July 2023.

Additional insights include that female respondents were less likely than male respondents to trust their health care systems to use AI responsibility.

Health literacy or AI knowledge were not associated with trust in AI, suggesting that building trust in the use of AI will require meaningful engagement.

The authors note that future research should look at trust over time and with increased familiarity with AI.

Furthermore, health systems that adopt AI should increase or improve their communication about the tools used in patient care.

Nong P, Platt J.
Patients' Trust in Health Systems to Use Artificial Intelligence.
JAMA Netw Open. 2025 Feb 3;8(2):e2460628. doi: 10.1001/jamanetworkopen.2024.60628

Most Popular Now

Research Shows AI Technology Improves Pa…

Existing research indicates that the accuracy of a Parkinson's disease diagnosis hovers between 55% and 78% in the first five years of assessment. That's partly because Parkinson's sibling movement disorders...

AI in Healthcare: How do We Get from Hyp…

The Highland Marketing advisory board met to consider the government's enthusiasm for AI. To date, healthcare has mostly experimented with decision support tools, and their impact on the NHS and...

Who's to Blame When AI Makes a Medi…

Assistive artificial intelligence technologies hold significant promise for transforming health care by aiding physicians in diagnosing, managing, and treating patients. However, the current trend of assistive AI implementation could actually...

First Therapy Chatbot Trial Shows AI can…

Dartmouth researchers conducted the first clinical trial of a therapy chatbot powered by generative AI and found that the software resulted in significant improvements in participants' symptoms, according to results...

DMEA sparks: The Future of Digital Healt…

8 - 10 April 2025, Berlin, Germany. Digitalization is considered one of the key strategies for addressing the shortage of skilled workers - but the digital health sector also needs qualified...

DeepSeek: The "Watson" to Doct…

DeepSeek is an artificial intelligence (AI) platform built on deep learning and natural language processing (NLP) technologies. Its core products include the DeepSeek-R1 and DeepSeek-V3 models. Leveraging an efficient Mixture...

Stepping Hill Hospital Announced as SPAR…

Stepping Hill Hospital, part of Stockport NHS Foundation Trust, has replaced its bedside units with state-of-the art devices running a full range of information, engagement, communications and productivity apps, to...

DMEA 2025: Digital Health Worldwide in B…

8 - 10 April 2025, Berlin, Germany. From the AI Act, to the potential of the European Health Data Space, to the power of patient data in Scandinavia - DMEA 2025...