Workshop on Citizen Services for Borderless Healthcare in the European Union

9th September 2008
Kieler Schloss, Kiel, Germany
Travelling abroad for pleasure, education, or work has become a natural part of life for many European citizens. Products and services can be bought in another Member State when the need arises, but obtaining healthcare outside their residence country is still problematic for most European citizens.

The workshop focuses on concrete steps towards improving pan-European healthcare provision and on policy needs to accelerate European integration also in this field so close to the daily needs of many European citizens. It is organised by the TEN4Health project, coordinated by empirica Gesellschaft für Kommunikations- und Technologieforschung mbH (Germany) and funded by the European Commission. The TEN4Health project contributes towards improved healthcare provision for mobile European Union citizens. Initiated by leading public health insurance providers, the TEN4Health service package assures access of citizens to healthcare in participating Member States’ hospitals, based on a secure web service and its integration into developing European eHealth infrastructure networks.

The workshop is addressed to all interested in realising an integrated European health services market, in sharing visions, experience and opportunities for cooperation.

For further information and registration, please visit:
http://www.ten4health.eu/workshop.html

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About TEN4Health Project
The TEN4Health project, coordinated by empirica Gesellschaft für Kommunikations- und Technologieforschung mbH (Germany), will develop a service package which will improve access of mobile citizens to healthcare provision in other Member States, based on a secure web service and its integration into developing European eHealth networks. Its key components include: pertinent information for citizens in their language at the point and time of treatment abroad, instantaneous verification of insurance status, electronification of reimbursement procedures across Member State borders and assurance of interoperability. The TEN4Health service package thereby fundamentally contributes to a better acceptance of the European Health Insurance Card (EHIC) and prepares for its eCard version. It greatly enhances and extends its utility by integrating efficient support for electronic post-processing at the Union level. To reach these goals, close cooperation with the NETC@RDS activities has been assured.

3 public health insurances, 11 hospitals and 3 further institutions in six Member States (DE, NL, BE, AT, IT, CZ) are involved, and a key aspect is evaluation of the service by its target clients, the mobile European citizen. The service will be validated at 11 sites in 6 countries; a large number of end users are expected to become involved in assessing accessibility, usability, effectiveness and efficiency of the service. The technology already available as a fully tested prototype will be scaleable and fully transferable to other Member States after adaptations to national requirements.

For further information, please visit www.ten4health.eu.

About empirica
empirica Gesellschaft für Kommunikations- und Technologieforschung mbH (empirica) has many years of experience in quantitative and qualitative research methods. Its clients are private companies and public bodies: large and medium-sized companies in the insurance, pharmaceutical and automobile industries as well as software developers and hardware manufacturers. There are also telecommunications service companies and network providers, social services firms, medical facilities, Federal and State Government ministries in Germany and the European Commission as well as the European statistical office (Eurostat). For further information, please visit www.empirica.com.

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